bee999 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the bee999 platform ("Platform") and the user ("you" or "member"). You must read these Terms carefully before accessing or using the bee999 website, mobile application, and all related services.

1.1 Applicability of the Terms

These Terms apply automatically whenever any part of the bee999 platform is used — including playing games, placing bets, making deposits, making withdrawals, or simply browsing. If you disagree with any part of these Terms, please stop using the platform.

1.2 Changes to the Terms

bee999 reserves the right to change, amend, or update these Terms at any time without prior notice. Updated Terms take effect as soon as they are published on the platform. Continued use of the platform after any change will be taken as acceptance of the new Terms.

1.3 Applicable Law

These Terms are governed by applicable laws and regulations. Any disputes will be subject to the jurisdiction of the competent court.

2.1 Eligibility Requirements

To open an account on bee999, the following conditions must be met:

• You must be at least 21 years old.
• You must provide your own accurate and valid identity information.
• Each person may open only one account — multiple accounts under the same person's name are strictly prohibited.
• An account must always be opened for your own personal use, not on behalf of a third party.
• The phone number and email address registered on the account must be active and belong to you.

2.2 Identity Verification (KYC)

To ensure a secure service, bee999 reserves the right to verify a member's identity at any time. A copy of a National ID (NID), birth certificate, or passport may be requested for verification. If the required information is not provided within the specified time, the account may be temporarily suspended.

2.3 Account Security

It is your responsibility to keep your bee999 account login details completely confidential. Your password must not be shared with anyone. Any unauthorized access to your account must be reported to the support team immediately.

2.4 Accuracy of Information

It is the member's responsibility to keep all information provided at registration accurate and up to date. bee999 reserves the right to close an account and forfeit any balance if false or incorrect information is provided.

3.1 Deposit Methods and Limits

The following methods are accepted for depositing funds on bee999: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100.

3.2 Withdrawal Methods and Limits

The same methods — bKash, Nagad, Rocket, Upay, and bank transfer — are accepted for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour.

3.3 Withdrawal Conditions

Account identity verification must be complete before a withdrawal request can be made. Withdrawals will always be made via the same method used for the most recent deposit, unless another arrangement has been made. Withdrawals may be temporarily held if any active bonus wagering requirement has not been met.

3.4 Anti-Money Laundering

bee999 is committed to preventing money laundering. If any transaction appears suspicious, additional verification may be initiated and the relevant authorities may be notified.

4.1 Welcome Bonus

bee999's welcome bonus is a 120% bonus on the first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, giving a total balance of ৳2,200, and ৳1,200 × 20 = ৳24,000 must be wagered before a withdrawal can be made.

4.2 Other Promotions

bee999 regularly offers various special promotions. Each promotion has its own rules, which are published at the time the promotion is announced. Participation in any promotion is voluntary.

4.3 General Bonus Terms

• A promotion may not be claimed more than once unless explicitly stated otherwise.
• It is not possible to have more than one bonus active at the same time — the wagering on a current bonus must be completed before a new bonus can be taken.
• If an attempt is made to obtain a bonus through fraudulent means, bee999 reserves the right to cancel the bonus and close the account.
• A bonus may only apply to specific games or categories — please read the details of each offer carefully.

4.4 VIP Program

bee999's VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). Cashback is calculated on the week's net losses. Regular play allows progression to higher tiers.

5.1 Game Operations

All games on bee999 — slots, live casino, baccarat, roulette, fishing games, and sports betting — are operated through the platforms of third-party software providers such as Evolution, PG Soft, JILI, Pragmatic Play, and Spribe. Each game's own rules apply.

5.2 Technical Issues

bee999 will not be held responsible for technical errors or disconnections that occur during a game. In such situations, the game result will be determined according to the game software's server logs. If you experience any issue, please contact the support team.

5.3 Betting Restrictions

Maximum bet amounts depend on the specific game and market. bee999 reserves the right to reject any bet, set limits, or void results if evidence of a technical error or fraud is found.

5.4 Prohibited Conduct

• Using automated software or bots to play games.
• Attempting to influence results by colluding with other members.
• Deliberately exploiting any vulnerability or bug in the platform.
• Using the bonus system in a fraudulent manner.

6.1 bee999's Rights

bee999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Any violation of these Terms.
• Providing false or incorrect information.
• Fraudulent activity or breach of account security.
• Operating multiple accounts.
• By court order or for legal reasons.

6.2 Member Request to Close Account

If you wish to close your account, please contact the support team. If all wagering requirements have been met before closure, the valid balance may be withdrawn.

bee999 always encourages members to game in a healthy and controlled manner. By following our responsible gaming guidelines, you can set your own limits.

7.1 Self-Control Tools

bee999 provides the following options for members:

• Deposit limits: set a maximum on daily, weekly, or monthly deposits.
• Session limits: set a maximum on how long you can play in one sitting.
• Self-exclusion: the option to close your account for a set period or permanently.

7.2 Warning Signs

If gaming begins to have a negative effect on your daily life, family relationships, or financial situation, please seek professional help immediately and contact the support team.

For more information on this, please read our responsible gaming policy page.

bee999 places the highest importance on the security of members' personal information. Full details of how your information is collected, stored, and used can be found in our privacy policy.

8.1 Consent to Use of Data

By registering an account, you consent to your personal information being processed in accordance with bee999's privacy policy. This includes the use of data for identity verification, transaction processing, and improving the quality of services.

8.2 Cookie Policy

The bee999 platform uses cookies and similar technologies. By using the platform, you agree to the cookie policy. Cookies can be managed through your browser settings, though doing so may limit some features.

All content on the bee999 platform — logos, designs, graphics, text, software, and other materials — is protected under the intellectual property rights of bee999 or its licensors.

9.1 Restrictions on Use

Copying, reproducing, distributing, or using any content from the platform for commercial purposes without prior written permission from bee999 is strictly prohibited.

9.2 Game Content

The content of games displayed on the platform is protected under the intellectual property rights of the respective game provider companies, such as Pragmatic Play, PG Soft, Evolution, and JILI.

bee999 is not liable for the following:

• Games or transactions being disrupted due to internet connection issues or device problems.
• Delays caused by third-party service providers (mobile banking, bank transfer).
• The platform being temporarily unavailable due to unexpected technical issues.
• Any loss caused by the member's own negligence or error.

10.1 Service Continuity

bee999 makes every effort to ensure uninterrupted service on the platform, but the service may be temporarily unavailable due to maintenance or unforeseen circumstances. If any game or transaction is affected during this time, bee999 will endeavor to provide a resolution where possible.

11.1 How to Submit a Complaint

If you have a complaint about any transaction, game result, or service, please first contact the bee999 support team via live chat or email. The support team is available 24 hours a day, 7 days a week in both Bengali and English.

11.2 Investigation Process

Complaints received will be investigated properly. Relevant game or transaction information will be retained during the investigation. The member will be informed of the outcome once the investigation is complete.

11.3 Final Decision

bee999's decision in resolving disputes will be considered final. However, members always retain the right to seek legal remedies under applicable law.

For general queries, visit our Frequently Asked Questions (FAQ) page — quick answers to common issues can be found there.

For questions or complaints about these terms or any bee999 service, contact us through the following:

• Live Chat: Get instant support directly via live chat from any page on the platform.
• Email: [email protected]
• Language: Support is available in both Bengali and English.
• Hours: 24 hours a day, 7 days a week.

To learn more about bee999, visit our About Us page — it describes the platform's goals and scope of operations.